Last evening battling the chilly winds and my lazy demeanour, I reached my mobile phone recharge centre. As usual, I waited for fifteen minutes before the sales girl finished applying mascara to her hazel-blue eyes, and looked up. I needed a recharge voucher, I informed her and that because I had been recharging every three days for a hefty amount, was there any other plan available that could cost me less, and allow me some free minutes of talk time. She said she could check in the system and began looking at her computer screen. The time was now 5:10 pm. Suddenly she looked up and told me that there was indeed a plan that suited my needs, but that I would have to come tomorrow as her day, today had just ended 10 minutes ago at 5:00 pm!
I could not believe it. And since I thought she was good enough to hurt my puny frame, I did not take the risk of voicing my deep dissatisfaction.
I left store, and on my way back, lighted two candles at the St. John The Baptist church, for my erstwhile mobile phone service provider in Mumbai. Good people.
Thursday, October 23, 2008
Thursday, October 16, 2008
Mobile phone customer service -Is it phony or funny.....
The other day Ron and I argued yet again. I though that mobile phone customer care in Mumbai operate a lot better than the ones here in Newcastle. Ron found my views absolute baseless. For one, he said, the people here at least have good knowledge about what they are talking about, do not seem to be reading up from a script on their computer screens and actually do seem to care. OK Ron I said, in Mumbai, yes, the fresh graduates on the phone do seem like they are reading from a script and can sound like a tape recorder playing non-stop, but at least, I do not have to be hanging from my window railing to make a phone call, am not charged the cost of a bottle of water from M&S to make a call, and the best, I pay nothing, absolutely nothing, to talk to talk to customer service.! Hail Meri Mumbai!
The other day Ron and I argued yet again. I though that mobile phone customer care in Mumbai operate a lot better than the ones here in Newcastle. Ron found my views absolute baseless. For one, he said, the people here at least have good knowledge about what they are talking about, do not seem to be reading up from a script on their computer screens and actually do seem to care. OK Ron I said, in Mumbai, yes, the fresh graduates on the phone do seem like they are reading from a script and can sound like a tape recorder playing non-stop, but at least, I do not have to be hanging from my window railing to make a phone call, am not charged the cost of a bottle of water from M&S to make a call, and the best, I pay nothing, absolutely nothing, to talk to talk to customer service.! Hail Meri Mumbai!
Newcastle Diary
Days of "hanging around"
Newcastle is one of North England's picturesque cities. The city has two well known universities - University of Newcastle and Northumberland University. Therefore it has a huge student population. Live, vibrant and full of activity, there is not a dull moment at any time here. On one of my frequent walks to the Eldon Square (the hub of all activity), I was enthralled by a group of Spanish musicians, playing their spangled flutes and guitars. I looked around to see a sea of humanity from all walks of life - waiters, men dressed in smart suits, college students, chic looking beauticians, and old couples, stopping for a while and loosing themselves in music.
Life here is not too fast and relaxed, and everything from shops to offices shut down at 5 pm, so different from noisy, fast, never sleeping Mumbai. What I like the best here is that I have the time to read, hang around art galleries, critiquing paintings and landscape. After all, I have not been doing much of "hanging around" since I left college and joined the big, bad corporate world. So for now, I am loving this new found hobby.
That's all for now, folks.
Promise that I will get some more scoop on Newcastle and its being the "party capital of Europe" soon.
Cheers!
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